If you have any questions or feedback, don't hesitate to contact us via email at support@rememberwhen.in or call at +91 99875 92824 during our support hours from Monday to Friday, between 10am and 6pm.

We operate on a secure server where all data is encrypted. Only essential team members and authorized service providers involved in preparing your book have access, all thoroughly vetted with background checks. Your data is only accessed for printing purposes. You can permanently delete all your data by deleting your account.

  •  iOS
1. Open Safari, go to the website.
2. Tap the Share icon, then select "Add to Home Screen.”
3. Customize the name if desired, then tap “Add."
•    Android
1. Open Chrome, visit the website.
2. Tap the menu (three dots), then select "Add to Home screen."
3. Confirm by tapping “Add."

You will receive an email if you opt for a digital or physical gift card. The physical gift card will be delivered to your address within 2-5 working days.

We request you to check your spam, promotions or any other folder. If you still don’t see it, email us at support@rememberwhen.in along with the email id your purchased it using.

Nope! The gift card can be redeemed anytime!

Yes! They can add extra pages anytime while creating their book.

Not at all! If you’re buying it now but want to gift it later, you can hold onto it and send it whenever the time feels right.

This product was born from a mother's frustration of not being able to keep up with documenting her child’s life. She struggled to find time to document precious memories and couldn't recall those special moments when she finally did have time. 'Remember When' offers a digital solution—simply send a WhatsApp message to capture memories effortlessly. Whether you're watching TV, taking a break, or stuck in traffic, you can build a beautiful book of memories for your baby. Imagine the joy of looking back on these moments together in high-quality printed books, each year of their life beautifully preserved on your shelf.

Yes! We also record your pregnancy journey. Once your baby arrives, the questions will automatically adjust to capture every milestone.

Yes! Remember When is for children aged 0 to 18 years. You can create your child’s memory book at any time.

We would love for you to be able to manage all your babies memories from a single profile, we are working hard to bring this feature to you. Today, you can’t do that. If you have twins or triplets, you can respond to questions for all of them using a single profile and create a combined book.

Currently, our service sends WhatsApp questions to only one registered phone number, so either parent can sign up. We suggest sharing the experience by discussing the questions together and collaboratively deciding on the entries. We're excited to share that we're working on a feature to allow both parents to receive messages in the future, enhancing your experience in creating a beautiful digital baby book together.

Your new plan will be added to your existing one. For example, if you have a 3-month plan and purchase a 6-month plan, you will now have a total of 9 months of service.

During pregnancy, you'll receive weekly WhatsApp questions from us every Sunday at 8pm along with a general reminder on all other days. After your baby’s arrival, you will receive unique questions daily at 8pm until your membership ends or until your little one’s third birthday, whichever is earlier.

You can respond to a question on WhatsApp using text, images or both. There are no restrictions on the word count for textual responses, but for images we can only accommodate up to four per question. Video responses are not supported at the moment.

You can respond to a question on WhatsApp with a memory until you receive the subsequent question. If you wish to respond to an unanswered question, you can do so on the web app.

Yes, on the web app you can view all the questions and memories you've previously responded to. You have the flexibility to edit these memories at any time through the web app. You can add and crop images, edit text and delete memories.

Yes! If you’re sending memories via WhatsApp, just type “Next” between the question and your memory to separate them.

The web app allows you to change the date of when a memory occurred. So you can always send memories via WhatsApp and log into the web app to correct the date before you print the book. You can also access a series of bonus questions in your web app. Just answering those will ensure you have documented your baby’s entire year.

If you have signed up during pregnancy, then you can inform us about your baby’s birth by going to the baby book settings page and simply updating the date of birth and few basic details. Post this, you will start receiving relevant questions for your baby. 

No worries! You can log into the website and answer any missed questions in the "Previous Questions" section.

No, as long as you tap the HD button before sending your photos to ensure high-quality resolution

If your book is already printed, you may no longer be able to delete videos from your timeline

You can preview the book anytime by logging into the web app! Simply go to the book section on the web app and click preview book. 

Certainly, you have the option to exclude specific memories from the book. We understand that you may not want to print every memory uploaded and so for each memory, you will have an option to include or exclude it from your book. 

You can delete a question and keep only the response for printing by simply going to the edit memory section and clicking the delete icon next to the question

Once you're satisfied with the book preview, you can proceed to order on the web app. After payment, we'll email relevant updates regarding order confirmation, delivery timelines. Delivery typically takes 5-10 working days from order placement.

Should you face any issues with the book post-delivery, please reach out to our support team within 48 hours of receiving your book.

Yes! You'll receive a digital copy on email when you place a printing order.

No worries! After purchasing a plan, you can add extra pages during the printing checkout.

You can calculate the cost of printing additional pages here  

A book can have a minimum of 20 pages and a maximum of 150 pages. If you need more, we can split them into volumes like Volume 1, Volume 2, etc.

You can purchase a larger book by paying extra charges for the size upgrade, hardcover, and additional pages at the time of printing.

Once you subscribe to RW, you can upload videos to your baby book via the website. A unique QR code will be generated and placed alongside your photos—just scan it anytime to relive those moments forever.

Log in to your profile on the website, go to your timeline, and tap the “+” button in the bottom menu. You can upload and trim your videos there

Take a screenshot of your profile with your latest memory, share it on Instagram, tag @rememberwhen_memorybook, and use #BabyBookGoals!
? 200MB extra storage will be added within 24 hours. (This feature can be availed only once.)

500MB. Everytime you purchase a new plan you will get an additional 500MB.