Your privacy is important to us.

Printed Memories (“Printed Memories”, “us”, “we” or “our”) operates the https://rememberwhen.in website and corresponding messaging-based service including through Whatsapp (the "Service"). We assist parents/other persons in preparing their own customised baby memory book by seeking their responses on questions/prompts in the form of messages/pictures/videos.

This Privacy Policy provides you with a description of the types of information we collect about you when you use the Service, and how we use that information. We will not use or share your information with anyone except as described in this Privacy Policy.

We use your Personal Information for providing and improving the Service. By using the Service, you agree to the collection and use of information in accordance with this policy.

Consent

By visiting/using our Service or by providing your information, you consent to the collection, use, storage, disclosure and otherwise processing of your information (including sensitive personal information) by us in accordance with this Privacy Policy. If you disclose to us any personal information relating to other people, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

Information Collection and Use

While using the Service, we may ask you to provide us with certain personally identifiable information that we may use to contact or identify you, and help make your experience more personal. Personally identifiable information may include, but is not limited to, your email address, name, phone number and other information from which your identity may be discernible ("Personal Information").

Any information you provide about your child, including first name, nickname and birthdate, is requested to improve the quality of the Service (e.g. sending you better prompts/questions).

Data you provide to us, in the form of journal entries, is private to you, provided that we may disclose such information to our authorized team members/vendors/third party service providers in order to provide account maintenance, product related services, customer service, enhancements, and other related activities necessary to help you create your baby memory book.

Nature of information collected by us:

Personal information you disclose to us

We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following – (1) Names (2) Phone numbers (3) Email addresses (4) Postal addresses (5) Images, videos, audio clips (6) Text you write/responses to questions (7) Contact Preferences (8) Contact or authentication data (8) Payment Data (We only use payment gateways that adhere to the standards of PCI-DSS).

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

Information Collected Passively

We use tracking tools like Google Analytics, Google Webmaster, other similar analytic tools/softwares, browser cookies and web beacons for collecting and analysing information about your usage of our website.

Information Automatically Collected

We automatically collect certain information when you visit, use, or navigate the Services. This information does not reveal your specific identity (like your name or contact information) but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our Services, and other technical information. This information is primarily needed to maintain the security and operation of our Services, and for our internal analytics and reporting purposes.

Like many businesses, we also collect information through cookies and similar technologies.

The Information We Collect Includes:

• 1. Log and Usage Data - Log and usage data is service-related, diagnostic, usage, and performance information our servers may automatically collect when you access or use our Services and which we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type, and settings and information about your activity in the Services (such as the date/time stamps associated with your usage, pages and files viewed, searches, and other actions you take such as which features you use), device event information (such as system activity, error reports (sometimes called "crash dumps"), and hardware settings).

• 2. Device Data - We may collect device data such as information about your computer, phone, tablet, or other device you use to access the Services. Depending on the device used, this device data may include information such as your IP address (or proxy server), device and application identification numbers, location, browser type, hardware model, Internet service provider and/or mobile carrier, operating system, and system configuration information.

• 3. Location Data - We may collect location data such as information about your device's location, which can be either precise or imprecise. How much information we collect depends on the type and settings of the device you use to access the Services. For example, we may use GPS and other technologies to collect geolocation data that tells us your current location (based on your IP address).

Processing/Usage of your information:

• 1. To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.

• 2. To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

• 3. To respond to user inquiries/offer support to users. We may process your information to respond to your inquiries and solve any potential issues you might have with the requested service.

• 4. To send administrative information to you. We may process your information to send you details about our products and services, changes to our terms and policies, and other similar information.

• 5. To fulfill and manage your orders. We may process your information to fulfill and manage your orders and payments made through the Services.

• 6. To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services.

• 7. To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes, if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time.

• 8. To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.

• 9. To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

• 10. To administer prize draws and competitions. We may process your information to administer prize draws and competitions.

• 11. To evaluate and improve our Services, products, marketing, and your experience. We may process your information when we believe it is necessary to identify usage trends, determine the effectiveness of our promotional campaigns, and to evaluate and improve our Services, products, marketing, and your experience.

• 12. To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.

• 13. To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

• 14. To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

Sharing data with Vendors, Consultants, and Other Third-Party Service Providers:

We may share your data with third-party vendors, service providers, contractors, or agents ("third parties") who perform services for us or on our behalf and require access to such information to do that work.

• 1. Ad Networks

• 2. Data Analytics Services

• 3. Data Storage Service Providers

• 4. Order Fulfillment Service Providers

• 5. Payment Processors

• 6. Performance Monitoring Tools

• 7. Product Engineering & Design Tools

• 8. Sales & Marketing Tools

• 9. Testing Tools

• 10. Website Hosting Service Providers

• 11. Cloud Computing Services

• 12. Communication & Collaboration Tools

• 13. Retargeting Platforms

• 14. Affiliate Marketing Programs

Security and Encryption

To protect your personal information, we take reasonable precautions and follow industry best practices including the use of secure servers to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. However, by using the Services, you accept the inherent security implications of data transmission over the internet and the World Wide Web which cannot always be guaranteed as completely secure, and therefore, there would always remain certain inherent risks regarding use of the Services.

Log Data

We collect information that your browser sends whenever you visit our Service ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages and other statistics.

In addition, we may use third party services such as, but not limited to, Google Analytics, monitor and analyze this type of information in order to increase our Service's functionality. These third party service providers have their own privacy policies addressing how they use such information.

Cookies

Cookies are files with small amounts of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to assist in data collection and to track Service usage and trends to help us better serve you. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

Request Data Deletion

To request deletion of your account and personal information in our records, send an email to support@rememberwhen.in from the email address associated with your account and we will process your request within a reasonable timeframe after receipt.

In certain instances, it may not be possible for us to delete all of the information we hold about you, including where we are fulfilling a transaction, have a legal basis to retain the information, detect illegal or fraudulent activity, where the burden or expense of accommodating your request would, in our good faith judgment, be disproportionate to the risks to your privacy, or where the rights of others may be violated.

Compliance With Laws

We may disclose your Personal Information where required to do so by law or in response to a notice, summon, court order, levy, attachment, or other similar legal process. We may also disclose your Personal Information in the event that we, in good faith, believe such disclosure is appropriate to cooperate in investigations of fraud or other illegal activity. We may disclose personal information if required to do so by law or in the good faith belief that such disclosure is reasonably necessary to respond to subpoenas, court orders, or other legal process.

Business Transaction

As with any other business, it is possible that in the future we could merge with or be acquired by another company. If such an acquisition occurs, the successor company would have access to the information maintained by us, including your Personal Information, but would continue to be bound by this Privacy Policy unless and until it is amended. We may share your information with our related entities to help coordinate any Service we provide to you, and to enforce our terms and conditions.

Security

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Changes To This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Grievance Officer

In accordance with provisions of the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer (who will address any of your grievances in relation to your Personal Information) are provided below:

Mrs. Aayushi Bhotica

Designation: Founder

Printed Memories

1704, Pearl Residency CHS, Sayani Road, Prabhadevi, Mumbai – 400 025.

Contact Us

If you have any questions about this Privacy Policy, please contact us at support@rememberwhen.in.