SUMMARY OF PRIVACY POLICY

Your privacy matters to us! This is a summary of our privacy policy which explains what information we collect, how we use it, and how we protect it when you use our website and services.

What We Do

We help parents and loved ones create customized baby / child memory books by collecting their responses to prompts through messages, pictures, and videos.

What Information We Collect

We collect different types of personal information to make our service work for you:

• Basic Info: Your name, phone number, email address, and postal address.
• Child’s Info: First name, nickname, birthdate (to personalize prompts/questions).
• Content You Share: Messages, images, videos, and text responses.
• Payment Details: Processed securely through trusted payment gateways.
• Device & Usage Data: Information like IP address, browser type, and activity on our website (for security and improvements).
• Location Data: If allowed, we may use GPS or IP addresses to customize your experience.

How We Use Your Information

We use your information to:

• Provide and improve our services.
• Respond to your queries and offer customer support.
• Process payments and fulfill orders.
• Send you updates, marketing messages (you can opt out anytime), and service-related notifications.
• Improve our website and services based on user behavior.
• Prevent fraud and keep our platform safe.
• Comply with legal requirements.

Who We Share Your Information With

We do not sell or rent your data. However, we may share your information with trusted third parties who help us run our services, such as:

• Payment processors
• Data storage providers
• Customer support teams
• Marketing and analytics tools
• Website hosting services

Cookies & Tracking Tools

We use cookies and analytics tools to understand how you use our website and improve your experience. You can manage your cookie preferences in your browser settings.

How We Protect Your Data

We take security seriously and use secure servers, encryption, and industry best practices to protect your personal information. However, no online service is 100% secure, so we encourage you to use strong passwords and be cautious online.

Your Choices & Rights

You have control over your personal information. You can:

• Update or correct your personal details.
• Ask us to delete your information (subject to legal and business obligations).
• Opt out of marketing emails.

To make any requests, email us at support@rememberwhen.in.

Data Deletion Requests

If you want to delete your account and personal information, send an email to support@rememberwhen.in from the email linked to your account. We will process your request within a reasonable time unless legal or security reasons prevent us from doing so. In case you choose to delete your account / personal information, it may automatically result in termination of any active subscriptions / purchases and you shall not be entitled to any refunds.

Legal Compliance & Business Changes

We may share your information if required by law or if we merge with another company. If this happens, the new company will follow this privacy policy unless they update it.

Changes to This Policy

We may update this policy from time to time. If we do, we’ll post the latest version on our website. We recommend checking this page occasionally for updates.

Grievance Officer

In accordance with provisions of the Information Technology Act, 2000 and Rules made thereunder, the name and contact details of the Grievance Officer (who will address any of your grievances in relation to your personal information) are provided below:

Mrs. Aayushi Bhotica

Designation: Founder

Printed Memories

1704, Pearl Residency CHS, Sayani Road, Prabhadevi, Mumbai – 400 025.

Contact Us

If you have any questions, contact us at support@rememberwhen.in.

For a detailed version of our privacy policy, please click here. In case of any inconsistency and/or ambiguity, the terms of the detailed version of our privacy policy shall prevail.